shop faqs
What are the shop hours, directions, and contact info?
shop hours
Monday thru Saturday 10am until 6pm
shop address
1100 Howell Mill Road Atlanta, Georgia 30318
phone
(404) 355.2043
How can I contact customer service?
We are a small team so you will be met with personal attention – We are ready to help with any customer service inquiries.
We’re available monday thru saturday 10 am until 6 pm in our Atlanta location.
phone (404) 355.2043 or use our contact form
What types of payment do you accept?
seed factory accepts the following payment methods – visa, master card, discover and american express. Paypal payments are also accepted.
ALL DISCOUNTED ITEMS ARE A FINAL SALE
Do you offer gift wrapping?
Yes, we offer our signature gift wrap online for $ 2.50 which is a natural kraft paper, twine with a letterpress to / from tag.
The gift wrap option will be presented at the shopping cart page and must be added to your shopping cart.
You will be prompted to include your gift message on the check out page.
What are your shipping costs and tracking options?
We offer UPS GROUND SERVICE / domestic U.S. only / flat rate $ 9.99
Free shipping on orders over $150.
PLEASE NOTE shipments sent to Hawaii and Alaska will be sent using USPS tracked first class service.
Orders are shipped SAME DAY Monday thru Friday and once an order has been collected you will receive an email from UPS with tracking information.
Orders placed after store hours or on the weekends will be shipped out the next business day.
Please note we do not ship outside the U.S. at this time.
Do you charge online sales tax?
seed factory is required by Georgia state law to charge sales tax on a purchase when an order originates from a billing address within the state of Georgia.
All orders are handled & distributed thru our Atlanta shop and the sales tax rate is 8.9%.
No sales tax will be applied to orders which are billed to an address outside of Georgia.
Do you offer local delivery and assembly?
Due to safety liability issues seed factory does not offer assembly services.
How do i submit a product?
Product submissions are best emailed to our shop ( attn. rachel baba / store owner sproutatlanta@me.com.
Please know we receive quite a lot of new product submissions and it might take some time to review your product.
I appreciate you sharing your information with us and will follow up directly if our budget / timing / season line up and we are able to bring in your line.
Appointments are not possible at this time.