We are here to help!
If you have any specific questions or concerns, or if we can offer any assistance finding a gift or navigating our website please reach out to us via our contact form or by email at firstname.lastname@example.org
If you would like to reach us by phone # 404 355 2043 – We are available in the shop Monday thru Saturday from 10 until 6
What are the shop hours, directions, and contact info?
Monday thru Saturday from 10 until 6
763 Trabert Avenue NW Suite D Atlanta Georgia 30318
How can I contact customer service?
We are a small team so you will be met with personal attention – We are ready to help with any customer service inquiries.
We’re available Monday thru Saturday by phone (404) 355.2043 from 10 until 6 or you can email us at any time – Please use this contact form
What types of payment do you accept?
seed factory accepts the following payment methods;
Visa, Master Card, Discover and American Express.
Paypal payments are also accepted.
ALL DISCOUNTED / SALE ITEMS ARE A FINAL SALE
Do you offer gift wrapping?
Yes, we offer our signature gift wrap online for $ 2.50 which is a natural kraft paper, twine.
The gift wrap option will be presented at the shopping cart page and must be added to your shopping cart.
You will be prompted to include your gift message on the check out page.
What are your shipping costs and tracking options?
Within the continental U.S. we offer UPS GROUND SERVICE flat rate $ 9.99
PLEASE NOTE all shipments sent to Hawaii and Alaska will be sent using USPS tracked first class service.
Store pick up is available for IN STATE billing addresses and you will receive an email when your items are packed & ready. A VALID ID IS NEEDED IN ORDER TO PICK UP AN ORDER
Free shipping is offered to any orders which subtotals over $150.
Orders are shipped SAME DAY Monday thru Friday and once an order has been collected you will receive an order completion email which includes a link to UPS tracking information.
Orders placed after store hours or on the weekends will be shipped out the next business day.
PLEASE NOTE WE DO NOT SHIP INTERNATIONALLY AT THIS TIME
Do you charge online sales tax?
seed factory is required by Georgia state law to charge sales tax on a purchase when an order originates from a billing address within the state of Georgia.
All orders are handled & distributed thru our Atlanta shop and the sales tax rate is 8.9%.
No sales tax will be applied to orders which are billed to an address outside of Georgia.
Do you offer local delivery and assembly?
Due to safety liability issues seed factory does not offer assembly services.
How do i submit a product?
Product submissions are best emailed to our shop ( attn. rachel baba / store owner email@example.com.
Please know we receive quite a lot of new product submissions and it might take some time to review your product.
I appreciate you sharing your information with us and will follow up directly if our budget / timing / season line up and we are able to bring in your line.
Appointments are not possible at this time.